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How to Get the Amazon Customer Experience Without Buying from Amazon

In this current episode Ken and Russell speak with Irina Poddubnaia, Irina started off as an Agile Leadership consultant but then stepped into the role of a SAAS founder / CEO. As a consultant over the course of the last few years, she has helped 50+ small and large companies deliver outstanding results.

Her software is called TrackMage, a SAAS for eCommerce package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience.

The TrackMage origin story is also fascinating. It was built in the trenches as Irina used to run a fulfillment center in China for 2.5 years (without speaking Chinese) and went on to launch a SAAS company completely remotely without external funding and is still running it successfully to this day

To read an extract from Irina's new book 'How do get 5-10% extra sales from existing customers' download a sample from

For more information on TrackMage go to

We hope you enjoy the podcast. Remember to subscribe via Apple podcasts or Spotify, share the link with your friends and colleagues and you can always reach out to as at the following email address

Hope you enjoy listening to Episode 58.

About the Podcast: Do you want to f***ing improve individual and team performance in your workplace? Do you think mediocrity f***ing sucks and you shouldn't have to put up with it? Do you aim to be more than a good boss and aspire to be a great leader?Then join Ken and Russell for thoughtful and at times f***ing irreverent conversation on the topics of leadership and organizational culture.

If you enjoyed the podcast, why not check out my new book, written with Ken Cameron.

You can now order copies of our book here.

"Sometimes conversations suck, but you need to have them, and this book lays out how. Russell and Ken have put together and road-tested simple, up-front, and thoughtful approaches to awkward and difficult workplace conversations."

Andrew Phung, CBC's Kim's Convenience

Ready for the next step in your difficult conversations? You can buy the book on Amazon now.

I Need To F***ing Talk To You! | The Art of Navigating Difficult Workplace Conversations - Amazon | Owl's Nest Books | Shelf Life Books

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