How Our Leadership Communication Courses Work
Our Services
What if your employees and leaders had a set of proven tools and the confidence to apply these techniques in the workplace that would help you achieve positive outcomes and improve individual and team performance?
Our workshops are based on the Amazon 5 Star book 'I Need To F-ing Talk To You: The Art Of Navigating Difficult Workplace Conversations' and provide your employees and leaders with the practical tools they need to take early proactive action to address work issues as they arise and therefore save your company time and money.
We work with you to create real life scenarios that will give your employees and leaders an accurate simulation of the difficult conversations they will have in the workplace with:
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EMPLOYEES,
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CO-WORKERS and/or
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CLIENTS and CUSTOMERS.
We use professional actors who are experts in improvisation techniques, so they are able to ‘become’ the characters in the scenarios, allowing your employees and leaders to practice in real time. This ensures both a realistic and fun learning experience for participants.
By allowing your people to practice in real time they are able to demonstrate during the workshop a positive change in behaviour and then return to the workplace and put their learning immediately into action.
Watch an example of one of our in person courses:
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Pricing To Suit Your Budget
From self paced video courses, half day or one day workshop to a combined blended training program, we have a training solution to fit your needs and budget.
Our Courses
1
Navigating Difficult Workplace Conversations
Participants learn proven techniques to address issues like poor accountability, substandard work, and problematic behaviors while maintaining professionalism and respect.
Leaders engage in interactive exercises with professional improv actors, practicing real-world difficult conversations tailored to their organization’s specific challenges.
Our facilitators provide a supportive space where leaders can test different strategies, call time-outs to reflect, and adjust their responses—helping them build competence before applying skills in real-world situations.
2
Coaching for Improved Individual and Team Performance
Empower your leaders to become exceptional coaches who bring out the best in their teams. This program uses our proven COACH model, a step-by-step framework for structuring effective coaching conversations.
Live improv actors to simulate real coaching scenarios, providing hands-on practice for leaders to guide motivated employees toward stellar performance.
New and experienced leaders gain actionable tools to improve communication, coach their teams effectively, and foster a culture of accountability within their teams.
3
Building Interpersonal Skills
Soft skills may sound simple, but they are some of the most challenging for leaders to master. Unlike technical skills, which can be learned through repetition and hard data, interpersonal skills require leaders to manage their own emotions, challenge their biases, and consistently invest in relationships—a process that takes time and intentional effort.
Many leaders lack these skills because traditional training often emphasizes technical or operational competencies over interpersonal growth.
This workshop teaches leaders how to listen deeply, ask clarifying questions, and demonstrate understanding, even in high-pressure situations.
Services
Flexible Learning Options
Our courses are typically delivered face to face i.e. in person, however, we also offer our courses live on line via Zoom and self paced with our online courses.
Face to Face
Live Online
Self Paced Learning
Frequently Asked Questions
Why is your training solution better than someone else?
Like our own internal training as an example? What makes us unique and stand out compared to the competition is that we don’t simply give you great content with engaging and knowledgable trainers … which we do … we create a simulation for your team, making the learning experience as close to reality as possible. Participants are therefore ready to put their learning into immediate effect upon returning to the workplace.
How can you cater this specific to our business needs?
We spend time talking to you to understand your specific needs, add this to our 30+ years of business experience across the private, public and non-profit sectors and then customize the learning solution to your business. You are not simply purchasing an ‘off the shelf’ course.
How can we be sure we are getting our return of investment i.e. how will we know this was worth it?
We always agree measurable outcomes with you before the workshop/program so that you can measure the change in individual performance back at the workplace (Kirkpatrick Evaluation Level 3). We also offer you a 30 day full money back guarantee if you and not completely satisfied with training. * I’ve offered this guarantee for over 25 years and never had a client request it.
The obvious one…are you flexible on pricing?
Yes we are, we can customize a workshop or program to fit your budget. We also offer a multi-product discount e.g. if you want to book multi workshops for different locations and/or teams. We also offer a great offer for a fully customized program of 24+ learning hours that qualifies for the Alberta Job Grant (where the government pays 2/3 of your training costs).
What Our Clients Say
