The boys talk with Customer Experience Guru, Passionate Leader and Catalyst for Change Shannon Burch and learn her insights into building the power of the customer experience, her leadership ethos as to why it’s important to allow people to fail and then learn from it. Shannon shares her experiences of a career in a range business leader roles.
Having listened to the podcast, if you are interested in Shannon’s new venture with Neo Financial check out the Neo Financial Website and a promotion they have where new credit card customers receive $50 rewards (which is like cash they can use to pay off their credit card) https://www.neofinancial.com/ $50 rewards code
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Hope you enjoy listening to Episode 33.
About the Podcast: Do you want to f***ing improve individual and team performance in your workplace? Do you think mediocrity f***ing sucks and you shouldn't have to put up with it? Do you aim to be more than a good boss and aspire to be a great leader?Then join Ken and Russell for thoughtful and at times f***ing irreverent conversation on the topics of leadership and organizational culture.
If you enjoyed the podcast, why not check out my new book, written with Ken Cameron.
You can now order copies of our book here.
"Sometimes conversations suck, but you need to have them, and this book lays out how. Russell and Ken have put together and road-tested simple, up-front, and thoughtful approaches to awkward and difficult workplace conversations."
Andrew Phung, CBC's Kim's Convenience
Ready for the next step in your difficult conversations? You can buy the book on Amazon now.