As a manager, one of the challenges you might face is dealing with an employee who seems to be rarely present – someone who has earned the moniker of "The Invisible Man." While there could be legitimate reasons behind their limited visibility, it's essential to address the situation to ensure team cohesion, productivity, and fairness. In this blog post, we'll discuss effective strategies for managing employees who are rarely present.
1. Open Communication is Key
The first step to understanding and addressing the situation is to communicate openly and respectfully with the employee. Initiate a one-on-one conversation to inquire about their absence and the reasons behind it. Create an atmosphere of trust that encourages them to share any personal or work-related challenges that might be affecting their attendance.
2. Understand the Underlying Reasons
Employees might be rarely present for a variety of reasons – health issues, personal problems, work-related concerns, or even job dissatisfaction. By understanding the root causes, you can tailor your management approach to best support them. Empathy plays a crucial role here, as it demonstrates your concern for their well-being.
3. Set Clear Expectations
Once you have a better understanding of the employee's situation, it's important to set clear expectations regarding attendance and performance. Explain the impact their absence has on the team and the organization's goals. Collaboratively establish achievable attendance targets and work out a plan to meet them.
4. Flexible Work Arrangements
Depending on the employee's situation, consider offering flexible work arrangements, such as remote work or adjusted hours. This can be particularly useful if their absence is due to personal reasons or health issues. Flexibility shows your willingness to accommodate their needs while ensuring their contribution to the team.
To find some great tips on how to structure difficult workplace conversations why not check out this previous blog post 'Use the B.E.E.F Model to Correct Employee Behaviour'
Or check out our online course
5. Regular Check-Ins
Maintain a regular cadence of check-ins to keep tabs on the employee's progress. These meetings should focus on their well-being, workload management, and addressing any challenges they might encounter. By staying connected, you can prevent them from feeling isolated and encourage them to stay engaged.
6. Provide Additional Support
If the employee's absence is due to health issues, personal problems, or other external factors, consider providing additional support. Connect them with the appropriate resources, such as an Employee Assistance Program (EAP) or counseling services. Your genuine concern for their well-being can make a significant positive impact.
7. Monitor Performance
While it's important to be understanding, you also need to ensure that the employee's limited presence doesn't compromise the team's performance. Monitor their work output and assess whether their absence is affecting their ability to fulfill their responsibilities. If needed, provide additional training or redistribute tasks among the team.
8. Reward and Recognize Effort
Acknowledge the employee's efforts when they are present and contributing positively. Celebrate their achievements, no matter how small, to boost their morale and motivation. Feeling valued can lead to increased engagement and a stronger commitment to the team's success.
9. Address Chronic Issues
If the situation persists and the employee's absence becomes chronic, you might need to address the matter more formally. Follow your organization's policies and procedures for addressing performance or attendance concerns, which may include verbal and written warnings.
10. Lead by Example
Finally, set a positive example by displaying empathy, flexibility, and a strong work ethic. By modeling the behavior you expect from your team, you create an environment where employees feel supported and encouraged to contribute their best, even in challenging times.
Remember, each situation is unique, and there's no one-size-fits-all solution. Tailor your approach to the individual's needs while keeping the team's overall well-being and productivity in mind. With patience, understanding, and effective communication, you can manage the "Invisible Man" and guide them toward better attendance and engagement.
Addressing issues around challenging behaviour at work proactively when they occur and not letting them fester in one of the key topics my co-author Ken Cameron and I talk about in our 5 Star Amazon book 'I Need To F***ing Talk To You - The Art Of Navigating Difficult Workplace Conversations'
You can now order copies of our book here.
"Sometimes conversations suck, but you need to have them, and this book lays out how. Russell and Ken have put together and road-tested simple, up-front, and thoughtful approaches to awkward and difficult workplace conversations."
Andrew Phung, CBC's Kim's Convenience
In conclusion, dealing with difficult personalities can be a challenging task, but it is possible to manage and even thrive in a work environment with difficult personalities. By understanding the behavior, setting clear boundaries, focusing on what you can control, using active listening skills and taking care of yourself, you can create a more positive and productive work environment for yourself and your team.
I hope you found this blog useful. As you continue your leadership journey, don't forget that here at Bluegem Learning we are always here to assist you.
If you'd like to hear more from business leaders about handing difficult workplace conversations, check out our podcast here, new episodes bi-weekly ...
Well that's it for this week. I hope you enjoyed the blog and I'll be back soon with more, until then ... be a leader not just a boss!